Frequently asked questions

Unfortunately, we do not yet have the technical capabilities to provide this type of keychain with a personalized engraving. You can find all customizable products in our custom engraving category .

We ship to Germany, Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary.

1-3 days within Germany with DHL or Deutsche Post

2-8 days outside Germany

If we have a tracking number for your order, it will be automatically sent to your email address no later than 24 hours after shipping confirmation .

Sometimes we also send our keychains with Deutsche Post, which is why we cannot provide a tracking number with this shipping method. So you will not receive a tracking number after the shipping confirmation.

You can choose your preferred payment method at checkout. We accept:

  • Prepayment by bank transfer
  • Payment by credit card (Mastercard, Visa, American Express)
  • Payment by debit card (Maestro)
  • Payment via Paypal
  • Payment via Paypal Express
  • Payment via Klarna Sofort (instant bank transfer)
  • Payment via Klarna Pay Now (Pay immediately with Klarna)
  • Payment via Shop Pay
  • Payment via Apple Pay
  • Payment via Google Pay
  • Payment via Amazon Pay

The satisfaction of our customers is our top priority. If you have any questions about your order, please write to us at quoting your order number.

Please send returned items to the following address:

Lumundi Shipping GmbH
c/o Unique Elements GmbH
Von-Braun-Strasse 51
48683 Ahaus

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